Version 2026-10-20. Part of the Public Offer.
1. What is refunded
- Unused access days of a service — in proportion to the remaining period.
- Unspent tokens bought for money and not transferred to AI Studio — at the purchase price.
- Duplicate payment or technical error — in full.
2. What is not refunded
- Tokens transferred to AI Studio: the transfer is confirmed by you and irreversible.
- Points: they are not money and are not refundable; only the monetary value of services not rendered is refunded.
- Partner programme rewards and Points activated in marketings.
- Expired access days and spent tokens: the service was rendered.
3. How to apply
Through the "Support" section of the cabinet with the subject "Refund": give the order number and the reason. Response within 5 business days. The decision and calculation are sent in writing; a refusal states the reason.
4. Timing and method
Refunds go to the same payment method through the payment system within 10 business days of the decision; further crediting depends on the bank. The payment system fee for the original payment is not refunded unless its rules provide otherwise.
5. Refusal
No refund is made if the service was rendered in full, if the account was suspended for a breach of the Project Rules, or if the payment was not made by you (contact your bank).
6. Consumer rights
This policy does not limit rights granted by consumer protection law.